Shipping Policy

Shipping Policy

Thank you for shopping at SquishZen.com! To track your order, please contact us at [email protected] , and we’ll provide your tracking number.

 

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 1-3 working days of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Shipping Cost & Transit Time

 

Country

Estimated Delivery Time

Shipping Cost

Courier

U.S. (contiguous U.S. only.) 

7-12 working days

Enjoy free shipping on orders over $35

FedEx, UPS, DHL, SF Express and more.

Total Delivery Time = Processing Time + Shipping Time

 

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

If your international order is delayed, please contact us at [email protected] , and we will promptly check the status with the shipping company. Thank you for your understanding and support!

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.

Multiple Items in One Order

  • We strive to deliver all items in your order simultaneously. However, different shipping options may apply to different products, causing them to be shipped separately.

Note:

  • Providing an incorrect address that results in a lost or unrecoverable package means you bear the loss. squishzen will not replace the order or issue a refund.

Email: [email protected]